JUST SAY NO
TO SPAM!

Email Whitelist Instructions

Hi Fam! Making sure that you get emails from us is super important, not only for links to resources and helpful information, but for all things First In.

Meet-ups in your area, events we are having, major news or changes, as well as any other fun happenings that are going on. In order to be sure you receive our emails, you'll want to "whitelist" our main support email address and your coach's when you are assigned one after your initial week.

This process is super easy and some specific instructions for some common email providers are listed below!

If you do not see an email from support@firstinnutrition.com in your inbox, it may have mistakenly been sent to your spam folder.

Please open your spam folder and if you find an email from support@firstinnutrition.com open it and mark it as "Not spam"...

If you cannot find the email in your inbox or spam folder, reach out to us at support@firstinnutrition.com and we'll be happy to help!

NEXT: Click your provider below to Whitelist support@firstinnutrition.com


Is your email client or spam filter not listed?

If support@firstinnutrition.com is being filtered, try adding support@firstinnutrition.com to your Address Book or Contact list.

If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist support@firstinnutrition.com



Gmail



At times, Gmail mistakenly sends emails you want, to the Spam folder...

If you do not readily find an email from support@firstinnutrition.com

Please check your Gmail Spam Folder:


To assure you continue to get emails you asked to receive, Create a Filter

  1. If you find an email from support@firstinnutrition.com in Gmail spam?
  2. Open the email please.
  3. Click 'Dots' button on the top right, to reveal your choices.

Click Filter messages like this


  Reply

  Forward

  Filter messages like this  

Click the button  Create filter   to open your settings.

From the next menu, please check these options


  Never send it to Spam  

  Always mark it as important  

  Also apply filter to matching conversations  

  Categorize as: Choose Category... 

Under the "Categorize as: Choose Category..."

  1. Click the dropdown icon next to "Choose Category..."
  2. Please select Primary in the next options menu.

  Choose Category...  

  Primary

  Social

  Updates

  Forums

  Promotions

Click the blue  Create filter   button, to save your settings


Now you will always see support@firstinnutrition.com in your Primary Inbox tab!

Next, if the email remains open? Please mark the email as "Not spam"

  1. - If you see an email from support@firstinnutrition.com: Open the email please.
  2. - Click the button on the alert, labeled Report Not spam

  alert icon  Why is this message in spam? It is similar to messages that were identified as spam in the past.

    Report not spam



Gmail Tabs



- If you are using Gmail Tabs such as 'Promotions' please open your Promotions tab in Gmail.

  1. - If you find an email from support@firstinnutrition.com in your Gmail Promotions tab:
  2. - Grab and drag my email to the Primary Inbox Tab.
  3. - After doing so, you will receive an alert like the one below at the top of your Gmail toolbar.

    4. Conversation moved to Primary. Do this for future messages from support@firstinnutrition.com?

    Yes   Undo


  4. - Click Yes in the black alert box at Gmail.
  5. - This way you will always see support@firstinnutrition.com in your Primary Inbox tab...

Also you can create a filter...

  1. - If you find an email from support@firstinnutrition.com in your Gmail Promotions tab:
  2. - Open the email please.
  3. - Click the dots menu on the top left of the email.

Click Filter messages like this.


  Reply

  Forward

  Filter messages like this  

Click the button  Create filter   to open your settings.

Please select Primary in the next options menu.


  Choose Category...  

  Primary

  Social

  Updates

  Forums

  Promotions

Click the blue  Create filter   button, to save your settings


Now you will always see support@firstinnutrition.com in your Primary Inbox tab...

Gmail Mobile App


If you are using the Gmail Mobile App on your mobile device, please open the app now

Should you not readily see an email from support@firstinnutrition.com, please check the Spam Folder:

Should an email from support@firstinnutrition.com appear mistakenly sent to Gmail spam?

Please open the email and Tap the icon.

  Move to  

  Snooze  

  Change labels  

  Mark as not important  

Select "Change labels..."

Check the box next to Inbox

Image of Gmail's new label menu

Tap OK to save your settings


Are you are using Gmail Tabs such as "Promotions" please open your Promotions tab in Gmail.

  1. When you find the email from support@firstinnutrition.com
  2. Tap the menu icon - top right.
  3. Then select Move to.

    4.   Move to  

      Snooze  

      Change labels  

  4. Then select Primary from the list.

    5. Screenshot of the Gmail app move to menu

This should help Gmail to know, you always want to see support@firstinnutrition.com in your Primary Inbox tab...



Yahoo icon

Yahoo! Mail



If you do not see an email from support@firstinnutrition.com in your Inbox...

Check your Spam Folder. If an email from support@firstinnutrition.com is there?

  1. - Please open the email.
  2. - Next click the Not Spam button on the top toolbar.

To ensure delivery: Create a filter to automatically send email from support@firstinnutrition.com to your Inbox.

  1. - Move your mouse over or tap the Gear icon in the top right navigation bar.
  2. - Select Settings from the list that drops down.
  3. - Choose Filters located on the left side of the page.
  4. - Click the Add button on the Filters page.
  5. - Create a name such as Whitelist in the Filter name field.
  6. - In the From field leave the default contains selected.
  7. - Enter our email address support@firstinnutrition.com in the text box next to Contains...
  8. - Choose the destination folder to which you would like the message delivered. For example: Inbox.
  9. - Click or tap Save...
  10. - You will see in the next screen -Deliver to Inbox if From contains support@firstinnutrition.com-
  11. - Click or tap Save on this screen.
  12. - You will be returned to your Yahoo! Inbox.


iPhone mail app icon

iPhone Mail App



iPhone Mail identifies most junk mail (spam) sent to your @icloud.com address or aliases, but it can mistakenly move email incorrectly to your Junk mail folder.

Periodically check the Junk folder for email messages that were marked as junk mistakenly.

To indicate that an email message from support@firstinnutrition.com isn�t junk:

  1. - Open your Mail app and go to the Mailboxes screen
  2. - Scroll down to the folders area

    3. Screenshot of iPhone mailboxes screen

  3. - Select the Junk folder.
  4. - Find the email from support@firstinnutrition.com and slide it left to see options.

    5. Screenshot of iPhone swipe left screen

  5. - Tap the More button.
  6. - Tap the Mark button.

    7. Screenshot of iPhone move messages screen
  7. - Tap the Mark as Not Junk button.

    8. Screenshot of iPhone mail not junk screen

The message is moved to your Inbox. Subsequent email messages from support@firstinnutrition.com will no longer be marked as junk.

By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.



Outlook Mobile App



Outlook's mobile app now offers a "Focused Inbox" for your important email

- To add support@firstinnutrition.com to your list of Focused Inbox on the Outlook App...

Please open the mobile Outlook app on your Android, Microsoft or iPhone:

Then open the email from support@firstinnutrition.com:

  1. - Click the dropdown menu Screenshot of Outlook App dropdown button on the top right of your Inbox.
  2. - On the menu displayed tap Move to Focused Inbox

    3. Screenshot of Outlook App dropdown menu
  3. - Select the Move this and all future messages button.

    4. Screenshot of Outlook App move to screen
  4. - Tap Move
  5. Now all future messages from support@firstinnutrition.com will appear in your Focused Inbox

You can also remove unwanted emails from your Focused Inbox as well by repeating this process in your Focused tab.



Outlook 2003, Outlook 2016 and Outlook Office 365



To ensure you continue to receive important emails in Outlook Office:

Please add support@firstinnutrition.com to your list of "Safe senders" on Outlook:

  1. - Right click our email in your Inbox email list pane.
  2. - On the menu displayed move your mouse over or tap Junk
  3. - Click or tap on Never block sender in the menu that rolls out.
  4. - The resulting popup will say:
  5. - "The sender of the selected message has been added to your Safe Senders List."
  6. - Click OK

To add sender to address book:

  1. - Open the email
  2. - Right click on the from address
  3. - Choose Add to contacts option


Outlook.com



Previously "Hotmail", "Live", "Windows Live" and "MSN"...

In the new Outlook.com you must click the Wait it's safe link if you find emails incorrectly identified as spam.

Entering the email contact in the address book or contacts no longer whitelists the sender.

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

  1. - Check the Junk folder. If you see the support@firstinnutrition.com email in your Inbox
  2. - Open the email from support@firstinnutrition.com...
  3. - Click the "Wait it's safe" link

Mark Sender as "Wait it's safe!

support@firstinnutrition.com (support@firstinnutrition.com)
To: you@outlook.com

Microsoft SmartScreen marked this message as junk and we'll delete it after ten days.
Wait, it's safe! | I'm not sure. Let me check


Manually Add to Safe List

  1. - Click gear the icon on the top right.
  2. - Select Options in the drop down list.
  3. - On the Options page under Preventing junk email click Safe and blocked senders
  4. - Click the link Safe senders on the next page.
  5. - Enter the email address support@firstinnutrition.com in the text box.
  6. - Click Add to list
  7. - support@firstinnutrition.com will now be added to your list of Safe senders
  8. - Emails added to your Safe senders will not be delivered by mistake to your Junk folder.


AOL Webmail



To ensure important emails get delivered to your AOL Inbox- Please complete these two steps...

If you find support@firstinnutrition.com in your spam folder:

  1. Right click the email.
  2. Click "Not spam" in the resulting list.

Add support@firstinnutrition.com to your Address Book:

  1. - Open the email from support@firstinnutrition.com
  2. - Click the show details link next to support@firstinnutrition.com in the From field.
  3. - Move your mouse over or tap support@firstinnutrition.com to show the menu.
  4. - Click or tap Add contact in the menu displayed.
  5. - Add support@firstinnutrition.com to the name fields
  6. - Click Add contact

Next: Please Enable Images

  alert icon  Images blocked Show images | Don't block this sender

  1. - By default AOL now blocks all images.
  2. - Open the email from support@firstinnutrition.com please.
  3. - Click Don't block this sender please.
  4. - Now you will see our complete emails with no effort on your part...

Email from that Domain will now be delivered straight to your Inbox.



Comcast



Please log into your Xfinity account and select your Comcast webmail:

  1. Should you find an email from support@firstinnutrition.com in your spam folder:
  2. Open the email.
  3. Click the   No icon Spam (not spam) icon on the top toolbar.

Next please, add support@firstinnutrition.com to your address book:

  1. - Please open the email from support@firstinnutrition.com.
  2. - Click on the button at the top left of the email that says:

    3. support@firstinnutrition.com
    + Add to Address Book

  3. - That will open your edit contact screen.
  4. - Then click Save and you're all done.




If you are not receiving email at EarthLink, there are two actions you can take.

  1. - Check Suspect Email folder
  2. - Add support@firstinnutrition.com to your address book.

With EarthLink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the Domain is not in your address book.

Suspect Email Folder:

  1. - While in the Suspect Email folder, if you see support@firstinnutrition.com...
  2. - Select the Move to Inbox and Add Contact option from the drop down menu.
  3. - This will add support@firstinnutrition.com to your Address Book for future email delivery assurance.

Address Book Inclusion:

  1. - Open the email.
  2. - Click Add to Address Book in the email header.
  3. - Use the Address Book Editor to verify the sender's contact details and click save.
  4. - Fill in support@firstinnutrition.com as the email address of the sender.
  5. - Any mail sent with the same Domain (right of the @ sign) will now be delivered to your Inbox.


AT&T



AT&T no longer maintains their own inbox.

Instead you can find your AT&T emails at Att.Yahoo.com

Please follow the Yahoo instructions for whitelisting an ATT.net email address.

Click or Tap here, to scroll to the Yahoo instructions...



Mozilla Thunderbird



Please open your Thunderbird email client:

If an email from support@firstinnutrition.com appears in your Junk Folder:

Please mark that message as Not Junk.

Next, please add support@firstinnutrition.com to your Address Book:

  1. - Click the Address Book button.
  2. - Make sure the Personal Address Book is highlighted.
  3. - Click the New Contact button.
  4. - Under the Contact tab, copy and paste the "From" address, support@firstinnutrition.com into the email text box.
  5. - Click OK.


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